MTR CREDTRUST, a next‑generation accounts receivable and recovery partner, today announced its official launch. Combining proprietary AI orchestration, agenty’s multilingual voice assistant Luna, and near‑two decades of collections leadership from Founding Chairwoman Maria Theresa Raton‑Monteagudo (“Ms. Thet”), MTR CREDTRUST positions itself as an AI‑first, people‑driven solution for local and global receivables management.
“This launch marks the culmination and continuation of my legacy of excellence,” said Ms. Thet. “My mission is clear and uncompromising: To bring all the glory and honor to God by helping people through this company, to be the benchmark in maximizing trust and recovery, to hit the target consistently and overdeliver in every commitment. Supported by family and trusted partners, we rise like the Phoenix to new heights of service and integrity.”
Launch highlights
• The Philippines’ first AI‑driven collections operation with human‑led execution, designed for multi‑currency, timezone‑aware global portfolios.
• Battle‑tested team: leadership and collectors with decades of hands‑on experience across major banks and financial institutions, proven in demanding operational environments.
• Powered by agenty’s Luna for multilingual, dialect‑aware voice outreach and seamless escalation to human collectors for complex negotiations.
• SOC2‑aligned controls and military‑grade encryption (AES‑256/TLS), MTR’s Communications Governance alongside enterprise cybersecurity operations (SIEM, IDS/IPS and endpoint protection).
• Proprietary MTR AI Core: predictive scoring, omnichannel orchestration, conversation intelligence, dynamic legal workflows and collection intelligence dashboards.
“We created MTR CREDTRUST to restore predictability, fairness and dignity to the recovery process while protecting client brands and customer relationships,” said Ms. Thet. “Our approach pairs cutting‑edge automation with seasoned human judgment. We are battle‑tested, our currency is trust, and we are committed to delivering measurable outcomes with integrity.”
Services and market focus
MTR CREDTRUST offers end‑to‑end Global Accounts Receivable Management, API integration and real‑time dashboards, portfolio analytics and valuation, AI‑enhanced call collection with Luna, credit investigation and skip tracing, field collection, and pre‑legal/legal collections including repossession and foreclosure coordination. The firm will serve banks, fintechs, consumer finance, auto finance, mortgage lenders, utilities, telecommunications and marketplace lenders.
Security and compliance
Security and regulatory compliance are foundational. MTR CREDTRUST operates under SOC2‑aligned controls, implements role‑based access and least‑privilege principles, performs regular vulnerability assessments and third‑party penetration testing, and maintains a documented incident response and business continuity program.
Availability and next steps
MTR CREDTRUST is open for client engagements effective immediately. The company offers demos, pilot programs and tailored proposals. Typical onboarding ranges from 2–6 weeks depending on integration complexity; quick pilots are available for validation.
The company would like to thank Mr. Jong Sumpaico, OIC for Local Economic Investment Promotions Office, and Business Dev Officer, Sas Pineda from the LGU of Quezon City for their support.
Media contact
Email: inquiry@mtrcredtrust.com
Phone: +69205542237 / +63951283839
Office: 28/F IBM Plaza, Megaworld Bldg., Eastwood City, Quezon City
Website: www.MTRcredtrust.com
About MTR CREDTRUST
MTR CREDTRUST is an AI‑first, human‑driven accounts receivable and recovery partner headquartered in the Philippines. Combining agenty’s Luna multilingual voice assistant, proprietary MTR AI Core and veteran, battle‑tested collections leadership, the company delivers compliant, transparent and secure recoveries with collection intelligence and real‑time portfolio insights. MTR CREDTRUST is SOC2‑aligned and secured with military‑grade encryption.
For demonstrations, case studies and partnership inquiries, visit www.MTRcredtrust.com or contact inquiry@mtrcredtrust.com.
